Italian Speaker Entertainment Advisor (Remote in Portugal)

Cross Border Talents is recruiting an Italian Speaker for a Customer Advisor position for an Entertainment Company to WORK FROM HOME based in Portugal!

Your new role will be...

Providing customer support through the following channels: Social Media + Chat + e-mail + Calls (small percentage)

• Assist Customers through the various channels regarding queries about subscriptions, invoicing, and technical troubleshooting.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Provide account and application support to Customers namely with regards to software functionality.

Requirements to join the team:

• Fluency in Italian C2 Level + English B2 Level (mandatory)

• Previous experience in customer Support  (preferable)

• Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)

• High school diploma -minimum (mandatory)

• Good mediation skills

• An assertive person with good interpersonal skills, both written and on the phone

• Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.

• Dynamic, presentable, empathetic and teamwork skills; 

Don't miss these offers:

• Work from Home in Portugal

• Base Salary

• Performance bonus

• Transport Bonus

• Meal allowance in meal card 7.23€ per day (not taxed)

• Contract: CDD 6 months contract (possibility of renewal)

• Training provided

• Private Health Insurance after 6 months

• Schedule: Monday to Sunday: 08:00 to 21:00 (8h per day rotational)

• Days Off: 2 Days Rotational (40h/week; 8h/day; 5 days/week)

Relocation Package:

• Reimbursement of Airfare on the 6th month of the Contract up to 400€ 

• Apartment room with rent of 280€ (discounted directly from the payslip)

Only candidates with the mandatory requirements will be considered!